Privacy Policy
The Gluttonous Gardener is 100% committed to ensuring that your privacy is protected.
This privacy policy sets out how The Gluttonous Gardener uses and protects any information that you give The Gluttonous Gardener Limited when you use this website.
The Gluttonous Gardener may change this policy from time to time by updating this page. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.
For all our services, the data controller — the company that’s responsible for your privacy— is The Gluttonous Gardener Limited.
If you have any questions about how we Protect Your Privacy, drop us a line at info@glut.co.uk
Navigating this page
- When do we collect your personal data?
- Why and how we use your information?
- Sharing your information
- Marketing Emails
- Seeing adverts for The Gluttonous Gardener online
- Keeping your information
- Your rights
- Cookies
- Questions and Contact Information
1. WHEN DO WE COLLECT YOUR PERSONAL DATA?
- When you visit our website
- When you create an account with us
- When you make an online purchase and check out as a guest (in which case we just collect transaction-based data)
- When you purchase a product via the phone
- When you engage with us on social media
- When you contact us by any means with queries, complaints etc.
- When you request a catalogue
- When you sign up to our email newsletter
- When you enter prize draws or competitions
- When you choose to complete any surveys we send you
2. WHY AND HOW WE USE YOUR INFORMATION?
As part of the buying and selling process, we collect the personal information you give us such as your name, address, telephone number and email address in order to be able to perform our contract with you (it’s a bit hard to send your order if we don’t have any details!).
You don’t have to give us any personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our best overall customer experience. But that is your choice and we respect that.
We use your information in a number of different ways. The tables below set this out in detail, showing what we do, and why we do it.
Name and contact details provided
| How we use name & contact details provided | Why? |
|---|---|
| Deliver your purchases | We’ve got to do this to perform our contract with you |
| Send service messages by text or e-mail such as order updates | We’ve got to do this to perform our contract with you (so you can tell when your order is arriving) |
| Sending you news and promotions by email | This keeps you up to date but we only send this with your permission |
| Fraud prevention and detection | To prevent and detect fraud against either you or The Gluttonous Gardener |
| Showing you Gluttonous Gardener adverts as your browse the web | So you can see our latest products and deals |
| Finding out what you, and other customers, like | To provide you, and other customers, with a more personalised and relevant experience |
Your payment information
This means your card’s security/CVV code but don’t worry, we don’t store them.
| How we use your payment information | Why? |
|---|---|
| Take payment, and give refunds | We’ve got to do this to perform our contract with you |
| Fraud prevention and detection | To prevent and detect fraud against either you or The Gluttonous Gardener |
Your contact history with us
What you’ve said to us — for example, over the phone or via email.
| How we use your contact history | Why? |
|---|---|
| Provide customer service and support | We’ve got to do this to perform our contract with you and provide you with the best Customer Service possible |
| Train our staff | So we can give you the best possible customer service possible |
Purchase history and saved items
What you’ve bought and what you’ve stored in your basket for another time
| How we use your purchase history and saved items | Why? |
|---|---|
| Sell you our products | We’ve got to do this to perform our contract with you, if you cannot add products to the basket, you cannot buy it |
| Provide customer service and support, and handle returns | We’ve got to do this to perform our contract with you |
| Finding out what you, and other customers, like | To provide you, and other customers, with a more personalised and relevant experience |
Information about your phone or laptop, and how you use our website
Information you give us when you browse our site including your IP address and device type and how you use our website.
| How we use information about your phone or laptop, and how you use our website | Why? |
|---|---|
| Improve our website | To give you the best possible shopping experience |
| Protect our website | To prevent and detect fraud against either you or The Gluttonous Gardener |
How we use your responses to surveys, competitions and promotions
We’ve got to do this to perform our contract with you — if we can’t use your entry or responses, you can’t possibly win!
We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We share some of this information with third parties.
3. SHARING YOUR INFORMATION
We do not, and will not, sell any of your personal data to any third party however, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
- Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
- Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
- Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
4. MARKETING EMAILS
If you have said we can, we’ll send you marketing emails to keep you aware of what we’re up to and to help you see and find our products.
You can stop receiving marketing emails from us at any time:
- By clicking on the ‘unsubscribe’ link in any email
- By contacting us on info@glut.co.uk
5. SEEING ADVERTS FOR THE GLUTTONOUS GARDENER ONLINE
We engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.
Like many companies, we may show The Gluttonous Gardener banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.
The banners and ads you see may be based on information we hold about you, or your previous use of our website (for example, your search history, and the content you read on the website) or on The Gluttonous Gardener banners or ads you have previously clicked on. Please note that you may just be shown a generic Gluttonous Gardener advert which is not based on previous use of our website.
6. KEEPING YOUR INFORMATION
We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
7. YOUR RIGHTS
You have a lot of rights relating to your personal information:
- The right to be informed about how your personal information is being used (like this Privacy Policy)
- The right to access the personal information we hold about you
- The right to request the correction of inaccurate personal information we hold about you
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
- The right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time
- The right to request that we transfer or port elements of your data either to you or another service provider
- The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office
If you want to exercise your rights, have a complaint, or just have questions, please email us at info@glut.co.uk
8. COOKIES
We use cookies on our website. For more information on cookies, please see our cookie notice.
9. QUESTIONS AND CONTACT INFORMATION
Feel free to contact us anytime if you:
- Have any questions or feedback about this privacy policy
- Would like us to stop using your information
- Want to exercise any of your rights as set out above, or have a complaint
You can contact us at info@glut.co.uk or if you’d like to, you can write to us at:
The Gluttonous Gardener
Vitis House
50 Dickens Street
London
SW8 3EQ
This policy was last updated on 10/05/2018.